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adidas - Order details redesign

THE PROBLEM

The Order Details page is the page within adidas that gives consumers knowledge and control over their order. However, there is too much information on one page, losing focus on the key focus points & not highlighting relevant information. Namely - “where is my order & when is it coming?”

APPROACH

Design sprint with market stakeholders to identify key pain points. Redesign focussed on these points by means of benchmarking, sketching, multiple iterations of user testing, and weekly stakeholder updates to get input and keep all informed.

Whiteboard
Whiteboard
Whiteboard

Design iteration

Whiteboard

Sketching ideas

Whiteboard

Benchmarking

Design sprint

Remote design sprint (due to Covid)

OTHER WORK AT ADIDAS

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GIFTCARD ON REFUND RETURN EXPERIENCE
Order details redesign
EXCHANGE VISION RETURN EXPERIENCE